Delivery Times
- Once dispatched, delivery dates and times are estimates and cannot be guaranteed unless a guaranteed service is selected at checkout.
- External factors may occasionally cause delays. We will escalate issues with courier partners and work to resolve them promptly.
Lost or Undelivered Parcels
- Items remaining in transit cannot be resent.
- Undelivered parcels must be returned before a replacement or refund is issued.
- Orders reported lost will be investigated, and refunds or replacements processed once the claim is resolved (typically within 15 working days).
Important Considerations
- Ensure your shipping address is accurate; we cannot redirect orders once dispatched without prior arrangement.
- Same-day dispatch may not be feasible during sales, promotions, or additional security checks.
- We are not liable for delays during busy periods.
Customer Guidance
- We cannot provide guidance on specific product use, dosage, or recommendations. Users must conduct their own research.
- All products are intended solely for laboratory and research purposes. They are not for human consumption.
Commitment to Service
We are dedicated to customer satisfaction and strive to maintain long-term relationships with all clients.