1. Eligibility
You must be 18 years or older to access the Website or purchase any products.
2. Intended Use of Products
All products supplied by Empowher Labs are:
- For laboratory, analytical, and in-vitro research use only
- Not for human or veterinary consumption
- Not for diagnostic, therapeutic, cosmetic, or medicinal purposes
- Not suitable for in-vivo experimentation
Products are synthetic, non-pathogenic, and non-toxic research reagents containing no biological or cell-culture derivatives (e.g., serum, albumin). Any use outside a controlled research environment is strictly prohibited.
3. Acceptance of Terms
By using this Website, you accept these Terms in full. If you do not agree, discontinue use immediately.
Empowher Labs may update these Terms at any time; the latest version will always be on this page.
4. Website Use
You may view, download, and print Website content for personal, non-commercial use only.
You must not:
- Copy, modify, distribute, or publish content without written consent
- Misuse the Website, upload harmful material, or breach laws
- Attempt to obtain products for prohibited uses
All intellectual property rights are owned by Supplementheroes Ltd.
5. Information Disclaimer
Website content is for general information only and must not be interpreted as:
- Medical advice
- Research guidance
- Dosing, reconstitution, or handling instructions
- Recommendations for use
The Website may contain errors or outdated information; content may be amended without notice.
6. Ordering & Payment
- Prices are in GBP and may change without notice
- Payment must be received in full before order acceptance
- Orders may be declined or cancelled if:
- Intended use conflicts with research-only restrictions
- Customer provides insufficient information
- Compliance concerns arise
7. Dispatch & Delivery
- Orders are usually dispatched next working day
- Delivery times are estimates; specific dates not guaranteed without a guaranteed service
- We are not liable for postal or courier delays
- Lost parcels will be investigated; refunds/replacements issued after completion (typically 15 working days)
8. Returns & Refunds
- Returns accepted only for defective products
- Items must be returned before refunds or replacements
- Products in transit cannot be resent
- Refunds requested before dispatch will be processed promptly
- Full details available on the Delivery & Returns page
9. User Conduct & Restrictions
You must not:
- Use the Website for unlawful or harmful purposes
- Request advice on human use, dosing, or application
- Misrepresent intended research use
- Attempt to purchase products for prohibited activities
Communication suggesting misuse may result in account suspension or order cancellation.
10. Customer Responsibility
By purchasing products, you confirm that you:
- Are a trained or qualified individual or acting on behalf of a research entity
- Understand risks of handling laboratory reagents
- Are familiar with relevant health, safety, and regulatory requirements
- Have evaluated product suitability for your research
11. Indemnification
You agree to indemnify and hold harmless Supplementheroes Ltd from any claims, losses, liabilities, or damages arising from:
- Misuse of products
- Breach of Terms
- Violation of laws
- Misrepresentation of intended use
12. External Links
The Website may contain links to third-party websites. We are not responsible for their content, accuracy, or security. Use is at your own risk.
13. Website Availability
We aim to keep the Website available but may suspend access for maintenance. We are not liable for interruptions or downtime.
14. Limitation of Liability
To the fullest extent permitted by UK law:
- Website and products are provided “as is” and “as available”
- Accuracy, completeness, or uninterrupted access is not guaranteed
- Liability is limited to the value of the order
- Not liable for indirect, incidental, or consequential losses
- Sole remedy for dissatisfaction is to discontinue use
15. Legal Compliance
You are responsible for complying with all laws in your jurisdiction when purchasing, storing, or using products.
16. Termination
Accounts may be suspended or terminated if:
- Terms are breached
- Intended misuse is indicated
- Compliance concerns arise
17. Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of English courts.
18. Company Information
Legal Name: Supplementheroes Ltd
Address: 5 Cornfield Terrace, Eastbourne, England, BN21 4NN
Website: www.empowherlabs.com
Email: info@empowherlabs.com