Privacy Policy

1. Who We Are

Empowher Labs / Supplementheroes Ltd
Registered office: 5 Cornfield Terrace, Eastbourne, England, BN21 4NN
Company Number: 16346421
Email: info@empowherlabs.com
Website: www.empowherlabs.com

We are the “data controller” responsible for your personal information.

2. What Information We Collect

We collect the following personal data:

a) Information you provide

Full name, billing & delivery address
Email address, phone number
Order details
Age confirmation (18+ requirement)

b) Payment information

Payments are securely processed by our partners
We do not store full card details

c) Technical data (automatic)

IP address, browser type, device info
Cookies & tracking data
Pages visited and interactions

d) Communication data

Emails, enquiries, and customer service messages
Account and order updates

3. How We Use Your Information

We use your data to:

Process and fulfil orders
Provide order confirmations and delivery updates
Respond to enquiries and customer service requests
Prevent fraud and verify age eligibility
Improve website performance and user experience
Maintain legal and accounting records
Comply with regulatory and payment requirements

We do not make decisions based solely on automated processing.

4. Legal Basis for Processing

We process personal data based on:

Contract: to process and deliver your orders
Legal obligation: tax, accounting, regulatory purposes
Legitimate interests: fraud prevention, website optimisation
Consent: for optional marketing communications

5. Cookies & Tracking

We use cookies and similar technologies to:

Maintain website functionality
Analyse traffic and improve user experience

You can manage cookies via your browser settings. Full Cookie Policy is on the Website.

6. How We Share Your Information

We only share your data with:

Payment processors
Delivery partners
IT and hosting providers
Professional advisors (accountants, legal)
Fraud prevention and security tools

We do not sell, rent, or trade personal data. All third parties are contractually required to protect your information.

7. International Transfers

Some providers may store or process data outside the UK. We ensure safeguards such as:

UK Addendum to Standard Contractual Clauses
UK government adequacy decisions
Encrypted data transmission

8. Data Retention

We keep your data only as long as necessary:

Order records: 6 years (HMRC)
Account data: until deletion request
Email enquiries: up to 12 months
Marketing data: until unsubscribe

After retention, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have:

Right to access, correct, or delete personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent (marketing)
Right to lodge a complaint with the ICO

10. Age Restriction

Website and products are strictly for users 18+. We do not knowingly collect data from minors.

11. Security

We implement measures including:

HTTPS encryption
Secure servers with restricted access
PCI-compliant payment processing
Fraud prevention tools

No system is 100% secure; use of the Website is at your own risk.

12. Links to Third-Party Websites

Our Website may contain external links. We are not responsible for third-party privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version is always published on this page. Continued use constitutes acceptance.

14. Contact Us

For privacy queries or data requests, contact:

Email: info@empowherlabs.com
Address: Empowher Labs / Supplementheroes Ltd, 5 Cornfield Terrace, Eastbourne, England, BN21 4NN