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Refund, Cancellation & Chargeback Policy

Refund, Cancellation & Chargeback Policy

1. Order Cancellation

  • Orders can be cancelled only before dispatch.
  • To cancel an order, contact our support team immediately at info@empowherlabs.com.
  • Once an order has been dispatched, cancellation is no longer possible.

2. Refunds

  • Refunds are only issued for defective products or in cases of confirmed courier loss.
  • Items must be returned to Empowher Labs before a refund is processed.
  • Refunds requested for orders before dispatch will be processed promptly.
  • All products are intended strictly for research purposes and cannot be returned once used or opened.

3. Chargebacks

  • Chargebacks initiated without prior communication with Empowher Labs may result in account suspension or permanent denial of service.
  • We encourage customers to contact support first to resolve any payment or order-related issues.
  • All chargebacks will be investigated to ensure compliance with our Terms & Conditions.

4. Shipping & Lost Items

  • Orders are dispatched promptly, but delivery dates are estimates and cannot be guaranteed.
  • If a parcel is reported as lost in transit, a replacement or refund will be issued after investigation with the courier (typically within 15 working days).

5. Important Considerations

  • Ensure the shipping address provided is accurate; Empowher Labs is not responsible for misdirected parcels due to incorrect addresses.
  • Refunds, cancellations, or chargebacks will not be granted for delays caused by external factors beyond our control, including postal or courier services.
  • All products are for laboratory research only and not intended for human consumption.

6. Contact Information

For any queries regarding refunds, cancellations, or chargebacks, contact:

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